Ensure that the review deadline is clearly stated in the reviewer invitation, agreement email and reminders.
When sending reminders to reviewers, it may be helpful to mention how the delay is impacting the author(s).
If reviewers are not responding to email reminders:
Try sending a more personalized email; possibly from the journal editor instead of an EEO.
If necessary, unassign the reviewer and select an alternative.
We've gathered the best advice on delivering efficient and effective peer review to your authors - See our quick guide to a happy review process, or read our more detailed guidelines to find out how to expedite the review process, and keep your reviewers and authors happy.
If there are journal specific reviewer guidelines, attach a copy to the invitation email or agreement email. Include a link to Wiley's Peer Review Resource Centre.
Give reviewers the option to suggest alternates (gives editors more options and speeds up process).
Be flexible and understanding if reviewers ask for an extension to their deadline.
Inform them of the decision and share reports from other reviewers (anonymously, if a double blind journal).
Recognize and reward reviewers for their contributions.
See the Wiley Peer Review Study for information on reviewer recognition and reward preferences.
Ensure that reviewers receive a thank you for their time. This could be in the form of an email, certificate or annual published list of people who have contributed reviews over the year either online or in an issue.
Many Wiley journals are now integrated with Publons, to provide official recognition for their contribution to peer review.
Tips for Happy Authors:
If the manuscript is delayed in the review process, contact the author to inform them of the situation. Most authors are understanding, especially if kept informed. Some EEOs allow for a "Longstanding Papers" queue, by which you can keep track of delayed manuscripts.
When acknowledging a new article submission, let authors know that they should expect to hear from you within a certain number of weeks/months.
Encourage reviewers to write detailed comments about articles. Authors appreciate being supplied with as much information as possible.
If you often use the same reviewers and need to add something new to the standard email, make sure the changes are highlighted. It's possible that reviewers don't look closely at the standard email after they've reviewed a few times.
Consider re-writing your standard emails now and again to keep reviewers alert and informed.
Quote the article number and title in all correspondence and encourage authors and reviewers to do the same.