Help

FAQs

Need more help?

Click to visit our Support Center to find more information or to contact our Support Team

Topics

Author Services Account

Payment

Copyright & Licensing

Production & Publication

Journal Finder

Other


Author Services Account & Dashboard

How do I assign a missing article to My Dashboard?

  1. Log in to Wiley Author Services.
  2. On the right-hand side of “My Dashboard”, look for the box entitled “Can’t Find Your Article?”
  3. Click “Search Now” to find your article using the two search options – “Journal Search” and “Article Search”
  4. In the article results list, click on the button – “My Missing Article” to add the missing article to your Author Services Dashboard

How do I view My Dashboard on Wiley Author Services?

Navigate to the Wiley Author Services home page and look for the “LOGIN” button on the top right –click here to log in to your account. Alternatively, you can use this link. Once logged in, you will be taken to “My Dashboard”.


How do I register and log in to Wiley Author Services?

If you are an author accepted in a Wiley journal and we have a record of your email address from the manuscript submission, we will automatically send you a Wiley Author Services invitation email with a registration or login link.


If you register for a Wiley Author Services account without using that email, we highly recommend that you use the same email address used in the manuscript submission process – this ensures that we can link your articles to your account. If you have registered for a Wiley Author Services account with a different email address, see “Change my email address for Wiley Author Services” to ensure we can link your articles.


Once registered, you can log in to your Wiley Author Services account with your email address and password.


Click here to register for a Wiley Author Services account.


Click here to log in to your Wiley Author Services account.


Need help? View our Register and Login Guide.


What do I do if I can’t see the “SIGN LICENSE” button on My Dashboard?

The “SIGN LICENSE” button will appear on each article that requires a signed license. All of your available articles appear under “My Dashboard”. If you don’t see the button:


  • You may have signed your license already and the “VIEW LICENSE” button is visible instead
  • Your article type does not require a license to be signed

Need help? View “Sign my article license using Author Services”.

If the “SIGN LICENSE” button is not visible and you believe this is due to an error, contact Customer Support.


I have an article in production for a Wiley Journal, but have not received an email about registering for Author Services. What should I do?

Author Services is not used for some Wiley journals that manage the production process offline. You may contact Customer Support if you would like to include your article in your Author Services account.


How do I change the email address(es) associated with my Wiley Author Services account?

If you want to change your email settings, you can do this under “My Profile” in your Wiley Author Services account. These are the email settings you can change:

  1. EMAIL – This email address will be used to log in to Wiley Author Services.
  2. ALERTS – This email address will receive alerts from the Wiley Author Services system. You can also specify which alerts you want to receive.


How do I reset my password?

If you are trying to log in to your account and can't remember your password, click "Forgotten Password?" on the "LOGIN" page - add either your primary or recovery email address, and you will be sent an email with details to reset your password. Make sure to check your spam folder.


If you are still experiencing issues or have not received your reset email, contact Customer Support.


How do I ensure my articles are listed in My Dashboard on Wiley Author Services?

Wiley automatically links articles to the correspondence email address that is saved in our system – this is the same email address that was used in the manuscript submission process. When registering for a Wiley Author Services account, we recommend you use this same email address to ensure your articles appear in “My Dashboard”.


If you registered for Wiley Author Services with a different email address, you may not see your articles in “My Dashboard”. To add articles to your dashboard, see “Assigning a missing article to My Dashboard”.


Note: All articles are assigned according to the corresponding author’s email address entered during the submission process.


My article is registered under an email account that is different from my existing Wiley Author Services account. How do I merge multiple Author Services accounts?

If you have multiple Wiley Author Services accounts, contact Customer Support who will be able to merge your accounts.

Payment


How do I select OnlineOpen and pay for the Article Publication Charge (APC) myself?

When logged in to your Author Services Dashboard, any articles that can be made open access through OnlineOpen will appear under the section “ALL ARTICLES”. Click “SELECT ONLINEOPEN on the individual article record and you will be taken through a step-by-step process where you can pay your OnlineOpen APC by either invoice or credit card.


View step-by-step instructions on our How to Order OnlineOpen page.


If your institution/funder is paying, see “Selecting OnlineOpen when my institution/funder is paying the Article Publication Charge (APC)”


How do I select OnlineOpen when my institution/funder is paying for the Article Publication Charge(APC)?

When logged in to your Author Services Dashboard, any articles that can be made open access through OnlineOpen will appear under the section “ALL ARTICLES”. Click “SELECT ONLINEOPEN on the individual article record and you will be taken through a step-by-step process where you can select your research institution/funder and request that your OnlineOpen APC is covered by their Wiley Open Access Account.


View step-by-step instructions on our How to Order OnlineOpen page.


If you are arranging payment yourself, see “Selecting OnlineOpen and paying for the Article Publication Charge (APC) myself” .


What do I do if I haven't received my invoice from Wiley Author Services?

Once you have chosen your preferred payment method in Wiley Author Services, ensure you have completed the Wiley Open Access/OnlineOpen process for your invoice to be automatically generated by the system. You must also have completed the OnlineOpen license signing process to receive your invoice.


This invoice will be sent to your billing address. It may take up to 48 hours for the invoice to be received. If you haven’t received it by that time, check your spam folder as well. If you would like to change your billing address, see “Edit billing information ”.


In “My Dashboard” you can also click the button “VIEW INVOICE” on the individual article record. If after 48 hours you still cannot view your invoice, please contact Customer Support.


Need help? View our Order OnlineOpen self-help guides – “Author Arranging Payment” and “Payment Covered by Institution/Funder”.


How do I edit billing information in Wiley Author Services?

If you want to change your billing information, you can do this under “My Profile” in your Wiley Author Services account.


Find the “ADDRESSES” section, including contact, billing and shipping addresses. Click “EDIT” to amend these.


To update your billing details for an existing order, log in and click “View All Orders”. Then select the order you want to change and click “VIEW/EDIT ORDER”. Update the billing details and click “SAVE & PREVIEW”. If everything looks correct, click “NEXT”. A new invoice will then be automatically generated by the system, if applicable.


If your article is open access and you would like to change your pre-set billing country, please contact Customer Support to do so as this will change the currency in which you are billed.


Need help? View our Order OnlineOpen self-help guides – Author Arranging Payment and Payment Covered by Institution/Funder.


How do I pay the Article Publication Charge (APC) for a fully open access journal using Wiley Author Services?

When logged into your Author Services Dashboard, click "ALL ARTICLES". Click the "PAY NOW" button and you will be taken through the process to pay your Article Publication Charge by credit card, invoice, or proforma. View our Article Publication Charge payment guide for step-by-step instructions.


How do I order and pay for OnlineOpen?

In the corresponding authors Wiley Author Services account under “My Dashboard” on the individual article record, you can click on the button “SELECT ONLINEOPEN”, if available for your article. During this process, in the “Payment Method” screen, you will be given the option to pay by credit card or invoice – once you complete this process you will be sent an invoice via email and can also “VIEW INVOICE” on the individual article record in “My Dashboard”.


Note: co-authors will see a “REQUEST ONLINEOPEN” button in the individual article record. See “Ask my corresponding author to pay for OnlineOpen”.


Need help? View our Order OnlineOpen guide https://authorservices.wiley.com/author-resources/Journal-Authors/open-access/how-to-order-onlineopen.html


Copyright & Licensing


If I signed a Copyright Transfer Agreement (CTA), what are my sharing rights? 

All the ways in which authors can share articles can be found at this link.  Under the Wiley CTA authors may not post the final version of record on Scholarly Collaboration Networks (SCNs) such as ResearchGate. Authors may however post a link on ResearchGate to the version record on Wiley Online Library (note: the version of record is updated to reflect any post publication changes). Wiley’s policy on article sharing can be found at this link.


If I published open access under a Creative Commons license, what are my rights?

Articles published open access under a Creative Commons license may be posted on any platform including ResearchGate, as long as the Creative Commons license is observed and remains in place.  Find out more here.


How do I sign my article license using Author Services?

When logged in to your Author Services Dashboard, any of your articles that need attention will appear under the heading ACTION REQUIRED. Click “SIGN LICENSE”. Once you click on this link, you will be taken through a step-by-step process. View our Sign an Article License Guide.


Can I change my Copyright Transfer Agreement (CTA) to a CC-BY open access license after I have signed it?

Authors can sign a Creative Commons license after having signed the original CTA if they subsequently decide to publish the article under open access terms.  Authors can do this at any time during the production process before the article is published online. Payment of the relevant Article Publication Charge (APC) would be required.


What are Scholarly Collaboration Networks (SCNs)? 

SCNs have become widely used within the research community, with researchers using SCNs to interact, collaborate and share their results online across institutional and geographical boundaries. The proliferation of SCNs has however led to some complications that need to be addressed. Sharing of journal content can involve the copying and distribution of copyrighted material. Wiley believes that sharing on SCNs should be simple and seamless for researchers while upholding the principles of copyright. Wiley supports the values and guidelines laid out by the Voluntary Principles for Article Sharing on Scholarly Collaboration Networks as a framework to safeguard the positive impact sharing has for researchers, institutions and society as a whole. The Voluntary Principles were outlined by the International Association of Scientific, Technical and Medical Publishers (STM) of which Wiley is a member.


Which license should I sign to publish my article?

After your article has been accepted, Wiley authors must sign a license agreement before publication. Read your chosen journal’s author guidelines for details on the journal’s specific copyright agreement. 


If you are looking to make your article open access, you will need to sign an Open Access Agreement.


For detailed information: Understanding Copyright and Licensing.


Production & Publication


What is "Early View"? 

Wiley publishes fully peer-reviewed, corrected articles ahead of issue publication, enabling readers to access information faster. This service is known as “Early View” and is offered by many Wiley journals.


The Early View service presents full-text, peer-reviewed, copyedited articles as soon as they are complete, before the release of the compiled print issue. Articles are posted following receipt of the authors' corrected proofs. They include all figures and tables and are fully citable. Since Early View articles are fully integrated within the Wiley Online Library platform, they may be retrieved using the search and browse functions, delivered to your desktop via e-mail alerts, and viewed at the journal's home page. Each Early View article carries an online publication date and a DOI for citations.


Some journals also offer what is referred to as “Accepted Article View,” where articles are published online immediately after acceptance, before copy-editing. Accepted Article and Early View articles are both citable by the DOI as soon as they publish. In addition, you can share a ‘read only’ version of your published article with your colleagues (authenticated Wiley subscribers will get full access).


How do I return my proof corrections? 

A link to article proofs is provided via email.  You will be notified when your article proofs are ready for correction. Full information and contact return details will be supplied at this time. If you have received but are unable to open the proofs of your paper, contact the production editor at the journal email address provided. Accurately proofread your article and clearly mark any corrections online as soon as possible.


Journal Finder

What is the Journal Finder Beta? 

The Journal Finder Beta is a tool to help researchers find potential journals in which to publish. By entering your manuscript title and abstract, an algorithm matches your details against Wiley journals to suggest ones you may want to consider. If you already know which journal you are interested in, you may also “Search by Title” to find a specific journal.


The journal results display information about the journals so you can easily compare potential publications, but we recommend reviewing the journal’s aims and scope and author guidelines before submission. Clicking the journal title in your search results will direct you to the journal’s website.


How do I use the Journal Finder Beta?

There are two ways to use the Journal Finder Beta.


Find Matching Journals

You can enter your manuscript information to find potential journals for you to consider. Enter the manuscript title and abstract in the field provided and select FIND. A list of potential journal matches will display information about each journal for you to easily compare and consider. In addition to the information provided, we recommend reviewing the journal's aims and scope and author guidelines before submission. Clicking the journal title in your search results will direct you to the journal's website. 


Search by Title

If you already know which journal you’re interested in, you can select “SEARCH BY TITLE”. In the field provided, begin typing the journal name until you see your desired journal in the list. Select the journal title from the list to see more information about the journal.


Other


Which EndNote output style should I use? 

Some of Wiley’s journals have EndNote output styles that can make it easier to create your reference section and manage citations.  You can find these by visiting EndNote or the journal’s homepage.  If you notice that a journal editor needs to update the files for their individual journal, email the journal staff and they will contact EndNote directly.


Visit EndNote.


What is Wiley doing to comply to GDPR? 

Wiley is continuing to review systems and processes that manage data, including the way we manage marketing consent.  We have appointed a Data Protection Officer to oversee data compliance.  We have also updated our Privacy Policy.


View our Data Protection Policy for more information.